Delivery and Return Policy
DELIVERY COSTS:
- All orders placed on our site have a fixed cost of 4.90 euros.
For purchases over 50 euros, delivery fees are waived.
- Delivery costs are automatically updated when you enter your personal information on the checkout page.
All our orders come with a tracking number provided by La Poste Colissimo / ColiColi / Colis Privé
ORDER TRACKING:
Depending on the logistics company responsible for delivering your package, order tracking can be done via the following links by entering your tracking number:
https://www.colisprive.fr/
https://www.colicoli.fr/tracking
https://www.laposte.fr/outils/suivre-vos-envois
PROCESSING TIMES:
- Regarding our processing times for your orders, please allow 1 to 2 business days.
DELIVERY TIMES:
- All our orders are delivered within 5 to 7 business days once your order is processed.
MISSING ITEM:
- In the event that your order or part of your order has not been delivered, please wait an additional 24-48 hours beyond the expected times. After this period, please send us an email at the following address: contact@votreboutique.com.
Our team is committed to responding within 24 hours.
Returns & Exchanges:
At YOUR BRAND, we do our best to ensure that our product descriptions are as detailed as possible so that you encounter no surprises when you receive our products.
We want our customers to know exactly what they are ordering.
Order Cancellation Policy:
We take pride in our ability to quickly process all orders placed on our site.
Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at XXXX@XXXX.com as soon as possible.
A large majority of in-stock items are processed and/or shipped within 12 hours, so it is imperative that you contact us during this time so that we can attempt to cancel your order before it is processed and/or shipped.
No cancellation requests for your order can be considered if it has already been processed.
Address Error:
It is your responsibility to verify the accuracy of this address and to contact us promptly to specify a modification. This can only be done if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).
In these cases, these packages may be returned to us, but not systematically.
If your order is returned to the sender, we will offer you a refund of your order minus shipping fees or we will offer you a reshipment, depending on your choice.
You are not eligible for reshipment or refund of your order until your package has been received by the sender.
Return Policy:
We accept returns* for any reason!
Whether you are dissatisfied or simply changed your mind. Our return policy is 30 days from the moment you receive your products.
If for any reason you are not satisfied, just fill out this return form.
Sign it and then send it with your package to the address that we will provide when you write to our support.